Taylor Product Operations Lead at Sedna. She holds an MBA from Cambridge and is a former employee of Deliveroo and Google. She has 10+ years of experience in customer experience and product operations. Taylor is a technically minded problem solver, drawing on her background in psychology, technical product support, and operations management to create flexible, user-first experiences; optimising these solutions, and overseeing the scaling process at a global level. She has led teams, developed internal and external content, produced technical training, driving process improvements, product improvements, and worked cross-functionally with product, sales/marketing, and engineering teams. Taylor's interests include user-first product development, magical customer experiences, and operationally efficient processes.