Timothy Chen is the Director of Product Operations at Talabat, where he drives strategy and operational excellence for a 1M daily-order business. With over three years at Talabat, he has scaled the Product Operations chapter to 13 members, optimizing product delivery and efficiency. He also serves as Product Operations Director at Delivery Hero, contributing to global strategy. Previously, at HelloFresh, Timothy built and led a 13-person Product Operations team, managing operations for two brands serving 300K+ customers weekly. As Co-Founder of thatweb3.studio, he supports the growth and scalability of Web3 projects.
How to scale a Product Ops function successfully in 3 phases
Key Takeaways:
- Understand the three distinct phases of scaling a Product Ops function.
- Learn the critical steps and considerations for each phase.
- Gain insights into defining initial roles and responsibilities for a growing team.
- Discover strategies for implementing scalable tools and processes.
- Learn how to leverage data to identify and address operational bottlenecks during growth.
- Understand how to strategically integrate Product Ops within the wider product organization.
- Leave with a clear framework and actionable steps to successfully scale your Product Ops function.