Thomas Palaio is the Senior Director of Product Operations, iGaming at Caesars Sportsbook & Casino, where he drives operational excellence and strategic alignment across product and engineering teams. With a background in DevOps, product, and program management, he specializes in designing and optimizing processes that enhance product delivery. Previously, he held leadership roles at Boulevard, A Cloud Guru, and Amazon, focusing on product strategy, technical program management, and machine learning-driven platforms. Passionate about connecting business strategy with execution, Thomas thrives in fast-paced, resource-constrained environments to enable high-performing teams.