Carlos Filipe Costa is a data-driven Product Operations Director with a background in physics and engineering. Carlos excels in optimizing processes, driving cross-functional collaboration, and mentoring digital product teams. Currently at TAG Heuer, Carlos enhances product strategy through data science and KPI optimization. Carlos career spans from CERN’s ALFA Project to shaping luxury smartwatches at TAG Heuer Connected. Passionate about agile methodologies and innovation, Carlos is always seeking the “One Metric to Rule Them All” to maximize user satisfaction and business growth.
Balancing agility and quality in multi-product operations
Key Discussion Points:
- Tailoring agility: Adapting agile principles and practices to the unique needs of different products within a portfolio.
- Standardizing quality: Establishing consistent quality standards and metrics across all products while allowing for product-specific nuances.
- Shared resources & processes: Identifying opportunities for shared operational resources and standardized processes to enhance efficiency without sacrificing quality control.
- Communication & collaboration: Fostering clear communication and collaboration across multiple product teams to ensure alignment on quality goals and agile practices.
- Risk management: Implementing proactive risk management strategies to identify and mitigate potential quality issues in a multi-product environment.
- Metrics & measurement: Defining and tracking key metrics to monitor both agility and quality across the entire product portfolio.
- Technology & tooling: Leveraging tools and technologies to support both agile workflows and quality assurance in a multi-product setting.
- Continuous improvement: Establishing feedback loops and processes for continuous improvement of both agility and quality practices across all product lines.