Brian Mak is a senior Product Operations leader with 15+ years of experience across product management, strategy, growth, and operating model design. He currently serves as Head of Product Operations at Cathay Pacific, where he leads the effort to scale the product management practice across 20+ product and engineering teams. At Cathay, Brian oversees a team spanning product operations, analytics, experimentation (A/B testing), and product delivery, helping standardize planning, improve execution rigor, and align strategy to measurable customer and business outcomes. His mandate focuses on strengthening the PM operating model and enabling teams to deliver value with greater consistency and speed.